Return & Refund Policy

You can request a return or an exchange within 7 days of the day your order was delivered. Requests made after 7 days cannot be accepted.

Because fragrances are personal-care products, we can only accept an item that is:

• unused — the seal unbroken, the stopper not removed, no oil used;
• in its original packaging, with the box, sleeve and any accessories it came with;
• undamaged, other than damage that was present on delivery and reported to us.

For hygiene reasons, the following are not eligible for return or exchange unless they arrived damaged or were not what you ordered:

• any fragrance that has been opened, used or partly used;
• reed diffusers whose reeds have been inserted.

What a return or an exchange costs depends on how the item comes back to us:

• Return by courier: AED 20 for the return label, deducted from your refund.
• Exchange by courier: AED 20, which covers the return label and delivering the replacement. Any price difference between the two items is charged or refunded.
• Return or exchange in person at our office: no fee.
• There is no restocking fee.
• Damaged, faulty or incorrect items: no fee. The return label is at our cost (or bring the item to our office), and we replace the item or refund it in full.

Contact us on WhatsApp at +971 50 981 0500, by email at info@mavenblend.ae or through the contact page within the 7-day window, and tell us:

• your order number (or the name and phone number the order was placed under);
• which item you want to return or exchange, and — for an exchange — which item you would like instead;
• a photograph of the item in its packaging, and of any damage.

Once we have confirmed your request, the item can come back to us in either of two ways:

• By courier: we send you a return label by email or WhatsApp. Download and print it, attach it to the parcel, and hand the parcel to the courier.
• In person: bring it to our office at Office 103, Al Buteen, Al Ras, Al Souq Al Kabeer, Dubai, United Arab Emirates, at a time we agree with you.

Please pack the item in its original packaging. When it reaches us we check that it meets the conditions above; an item that does not (opened, used, missing packaging) is sent back to you and no refund is made.

An approved refund is paid to the original payment method within 7 days of the item reaching us, for the price you paid for the item, less the AED 20 return label if it came back by courier. The original delivery fee is not refunded, except when the item was damaged, faulty or not what you ordered, in which case everything you paid is refunded. Where an order was paid on delivery, the refund is made by bank transfer to an account you name.

If your order arrives damaged, is faulty, or is not what you ordered, tell us within 7 days of delivery with a photograph. We send you a return label at our cost (or you can bring it to our office), and send a replacement or refund you in full, including the delivery fee — your choice.

You can cancel an order at no cost at any time before it has been handed to the courier. Once it is on its way, cancelling means returning it under this policy.

Anything about returns or refunds: contact us on WhatsApp at +971 50 981 0500, by email at info@mavenblend.ae or through the contact page.