Return & Refund Policy

You can request a return or an exchange within 7 days of the day your order was delivered. Requests made after 7 days cannot be accepted.

Because fragrances are personal-care products, we can only accept an item that is:

• unused — the seal unbroken, the cap or stopper not removed, no oil or spray used;
• in its original packaging, with the box, sleeve and any accessories it came with;
• undamaged, other than damage that was present on delivery and reported to us.

For hygiene reasons, the following are not eligible for return or exchange unless they arrived damaged or were not what you ordered:

• any fragrance that has been opened, used or partly used;
• reed diffusers whose reeds have been inserted;
• vent-clip refill pads and other consumables once unsealed.

Return and exchange category is arranged by us and charged as follows:

• Return: a AED 20 category fee, deducted from your refund.
• Exchange: a AED 20 fee, which covers collecting the original item and delivering the replacement. Any price difference between the two items is charged or refunded.
• Damaged, faulty or incorrect items: no fee. We collect and replace, or refund in full, at our cost.

Contact us on WhatsApp at +971 50 981 0500, by email at [email protected] or through the contact page within the 7-day window, and tell us:

• your order number (or the name and phone number the order was placed under);
• which item you want to return or exchange, and — for an exchange — which item you would like instead;
• a photograph of the item in its packaging, and of any damage.

Once we have confirmed the request we arrange a courier to collect the item from the delivery address, usually within two working days. Please have it packed in its original packaging. When it reaches us we check that it meets the conditions above; an item that does not (opened, used, missing packaging) is returned to you and no refund is made.

An approved refund is paid to the original payment method within 5 to 10 working days of the item passing inspection, for the price you paid for the item less the AED 20 category fee. The original delivery fee is not refunded, except when the item was damaged, faulty or not what you ordered, in which case everything you paid is refunded. Where an order was paid on delivery, the refund is made by bank transfer to an account you name.

If your order arrives damaged, is faulty, or is not what you ordered, tell us within 7 days of delivery with a photograph. We will collect it at our cost and send a replacement or refund you in full, including the delivery fee — your choice.

You can cancel an order at no cost at any time before it has been handed to the courier. Once it is on its way, cancelling means returning it under this policy.

Anything about returns or refunds: contact us on WhatsApp at +971 50 981 0500, by email at [email protected] or through the contact page.