Privacy Policy

We collect personal information in four situations:

• When you contact us or send an order: your name, email address, phone or WhatsApp number, the delivery address you give us, the items you ordered and the message you write.
• When you order: the order details, the confirmation and any correspondence about it, and payment references (we do not store card numbers). If the email address you order with has no account yet, we open one with the name, email address and phone number you gave, so you can follow your orders; it cannot be used until you set a password with the link we email you, and we delete it on request.
• Automatically, when you visit: your IP address and the time of each request, kept for security and to limit abuse of the forms, and the technical information any web server receives (browser type, pages requested).
• On the public pages, unless you turn it off on the Cookie Notice: how the website is used. Google Analytics measures the pages viewed, how you arrived, your device and browser, and your approximate location from your IP address, and what you do in the shop — the products you look at, add to or remove from your bag, the questions you open, and whether you use the WhatsApp, phone, email or map links; Microsoft Clarity records clicks, scrolling and mouse movement, with typed text, numbers and email addresses masked. Neither runs on order pages, account pages, the bag or the checkout. From those pages our own server tells Google Analytics only that something happened — the bag viewed or changed, the checkout started, an account created, a sign-in, an order placed with its number, value and products — linked to the analytics cookie already in your browser, and never with your name, email address, phone number or delivery address. With analytics turned off, none of this is sent.

The contents of your bag are stored in your own browser (local storage). With analytics on, what you add or remove is reported to Google Analytics as described above, as products and quantities only; the bag itself reaches us when you send the order. If you sign in to your account, a cookie keeps you signed in for up to 30 days or until you sign out. Google Analytics and Microsoft Clarity set cookies of their own that recognise a returning browser; the Cookie Notice lists them and has the switch that turns them off.

We use your information to:

• reply to you, confirm and deliver your order, and handle a return, exchange or refund;
• keep the records of sales that UAE commercial and tax law requires;
• protect the website against fraud and abuse;
• understand how the website is used and make it work better, through Google Analytics and Microsoft Clarity;
• send you information about our products only if you have asked us to, and you can opt out at any time.

We do not sell personal information. We share it only with providers who handle it on our behalf, each bound to use it for that purpose alone:

• the courier that delivers your order, who receives your name, address and phone number;
• Cloudflare, which sits in front of the website and sees the IP address of every request, as any web host does;
• Google, through Google Analytics, which receives the usage information described above, including the order events our server reports; Google's advertising features (Google signals and ad personalisation) are switched off for this website;
• Microsoft, through Clarity, which receives the records of how the public pages are used, with typed text, numbers and email addresses masked;
• Cloudflare Turnstile, on the contact form, which checks that a message is sent by a person and not a program, under Cloudflare's privacy policy;
• WhatsApp (Meta), when you choose to contact us there, under WhatsApp's own privacy policy;
• a payment provider, once online payment is available, which processes your card details directly — we never see or store them;
• authorities, where the law requires it.

Messages are kept for as long as needed to answer them and for a reasonable period afterwards. Order records are kept for the period UAE commercial and tax law requires. Security logs containing IP addresses are discarded within a short period.

The website is served only over HTTPS. Its servers accept connections only through Cloudflare, and the systems that hold your information are reachable only from inside our own server. No system is perfectly secure, but the website is built so that the personal information it holds, and the places it holds it, are as few as possible.

You may ask what personal information we hold about you, ask for it to be corrected, ask for it to be deleted where the law does not require us to keep it, and object to marketing at any time. Contact us on WhatsApp at +971 50 981 0500, by email at info@mavenblend.ae or through the contact page and we will respond within a reasonable time.

This website is not directed at children and we do not knowingly collect information from anyone under 18.

If this policy changes, the revised version is published here with a new date at the top.