Delivery, returns

Add the scents you want to your bag and go to the checkout: tell us where it goes, and we confirm the items, the total including delivery and the delivery day before anything is charged. You can also send the order on WhatsApp if you would rather talk to someone.

Yes — 3 bottles. They do not have to be the same scent: any mix of the 38 counts towards the minimum, so a set can go to three rooms or to three people.

Online card payment is being added to the website. Until it is live, the payment methods available for your order are stated in the order confirmation.

Yes, free of charge, at any time before it has been handed to the courier. After that, cancelling means returning it under the Return & Refund Policy.

Anywhere in the United Arab Emirates — every emirate, to a home or business address. We do not ship outside the UAE at the moment.

AED 20 per order, and free when your order is AED 150 or more. The fee is shown in your bag and again at the checkout before you place the order.

1–2 working days after your order is confirmed. Orders are prepared within one working day; the courier calls you before delivering.

Each bottle travels sealed, with its inner stopper in place and its reeds separate, inside its own printed box; the boxes ship upright in a rigid outer carton. Every parcel is checked before it leaves, and a parcel that arrives damaged is replaced at our cost.

A bottle of fragrance oil with porous reeds standing in it. The reeds draw the oil up and release it into the air on their own — no flame, no heat, no electricity and no switch. It scents a room continuously, including while nobody is in it.

Every bottle in the range is 100 ml (3.4 fl oz) and comes with five black fibre reeds and a printed gift box. There is one size; only the scent changes.

Weeks of continuous scent from one bottle. How many depends on the room: a small, closed room holds the scent far longer than a large one with the air conditioning running over it.

The range is grouped into five collections — woody and oriental, floral, fruity, sweet and gourmand, fresh and citrus — so you can start from the kind of scent you like rather than from 38 names. If you tell us the room, we will suggest one on WhatsApp.

The oil is concentrated and is not to be swallowed or applied to skin. There is no flame and no heat, but the bottle and the reeds should still be kept out of reach of children and animals, and the bottle kept upright.

Keep it out of direct sun and away from the air-conditioning outlet, which evaporates the oil instead of carrying it. Flip the reeds once a week, and use fewer reeds in a small room if the scent is stronger than you want.

Yes, within 7 days of delivery, as long as it is unused and in its original packaging. Send it back by courier with the return label we send you — AED 20, deducted from the refund; an exchange costs AED 20 — or bring it to our office in Dubai at no cost. A bottle that has been opened cannot be returned. Damaged or wrong items are replaced free. The full terms are in the Return & Refund Policy.

Once the returned item reaches us, we check it and pay the refund to the original payment method within 7 days. There is no restocking fee.